1. Do you sometimes send friendly less professional e-mails to clients or customers?
2. Do you send lengthy and sometimes difficult to understand e-mails about a new product or business deal instead of calling?
3. Does the tone in your e-mail sometimes come across wrong?
4. Do you send several e-mails about an issue instead of calling?
5. Do you waste a lot of time sending several e-mails to customers if you forgot to add important information in the original e-mail?
The more yes’s you answered above the more time you may be wasting on trying to resolve issues that could be cleared up with a phone call. E-mail is here to stay, but it’s important to gauge when e-mail is not effective and a phone call is needed.
How are you doing in this area? Think about the above questions and jot down your thoughts. Do you sometimes send several e-mails instead of calling to clear up an issue?
To more fully investigate these issues, please read the accompanying article: Email Effectiveness or Ineffectiveness
